Return & Refund Policy

Overview

South Coast Fasteners, Inc. strives to provide quality products and dependable service. If you are not satisfied with your purchase or purchased an incorrect product, we offer returns, refunds, and exchanges under the guidelines outlined below.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, items must:

• Be unused and in original condition
• Be in original packaging
• Be initiated within 5 days of delivery
• Include proof of purchase

Certain products may be non-returnable due to manufacturer restrictions or special order status. These items will be clearly identified where applicable.

Non-Refundable Items

The following items are not eligible for return or refund:

• Custom-made or special order products
• Products modified through plating, cutting, or manufacturing
• Items marked as non-returnable on the product page or packaging

Return Methods

Returns may be completed using the following methods:

• By mail (returns arranged with our team)
• In store or by drop-off at our business location with prior approval

Return labels may be provided for download and printing when applicable.

Restocking Fees

A 20% restocking fee applies to all approved returns unless the product is defective or shipped in error.

Exchanges

We accept exchanges for eligible items within the same 5-day return window.
Exchanges are subject to product availability.

Refund Processing

Once your return is received and inspected, approved refunds will be processed within 5 business days to the original payment method.

Shipping charges are non-refundable unless the return is due to our error.

How to Start a Return

To initiate a return or exchange, please contact us with your order number and reason for return:

Phone: (714) 790-4042
Email: sales@southcoastfasteners.com

Important Notes

• Returns submitted after the 5-day window may not be accepted
• Custom and special order items are final sale
• Restocking fees apply where noted